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How do I launder my scarf?Scarves should be dry cleaned or hand washed only. Hand Wash Instructions Use mild/gentle detergent. With makeup and oil stains, pre-treat, dabbing the stains with the detergent. Gently ease it into the fabric using the fingers. Let it sit for at least 15 minutes before. Set a timer for 4 mins. You can’t leave silk in soapy water for long. Place the silk in cool water (either in your sink or a large bowl). Swish and swirl the scarf around gently. Rinse scarves in cold water three times to keep it soft and silky. Dry on a cotton towel first. Lay the towel on a flat surface. Then place the scarf on the towel. Make sure you straighten out all corners. Gently roll up the towel with your scarf, pressing as you roll. Press down on the rolled-up towel to absorb excess water. Then unroll the towel and air dry on a flat dry rack or other flat surface. If possible, dry rapidly in front of an electric fan to keep the scarf’s glossy finish and prevent watermarks.
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How should I store my scarf?Store your scarves in a cool, dry and dark place Fold them and use non-acid tissue paper to soften the folds. Or you can hang them with a padded hanger Lavender-filled sachets keep insects off the silk fibers If you live in a humid area, put a dehumidifying agent near your scarf
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Can I iron my scarf?Always handle your silk scarves with care. Be gentle. You may steam or iron your silk scarves. If ironing, make sure the silk is slightly damp before ironing. Press the scarf on the unprinted side with a warm iron setting. Place a clean white cloth between the silk and the iron.
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When will I receive my delivery?Orders should be received in 5 - 9 business days. All orders are shipped via USPS and by weight unless otherwise noted or requested.
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What is your return or exchange policy?We’d love for you to be happy with your purchase, and if for some reason you wish to return or exchange an item, please do the following: Please get in contact us within 7 days of receipt of the item, and we will issue a return authorization number and an address of where to send the items (in Texas) or work out an exchange. We will reply to your request within 2 business days. Items must be received by us within 5 business days of issuing the return authorization in perfect condition, unworn, unused, and repackaged in its original packaging (or appropriate protective packaging) with the original tags intact. If the above conditions are respected, we will issue a full refund for the item shortly after receiving it. We reserve the right to charge a 30-50% restocking fee or not to accept a return if the above terms are not respected. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonÂrefundable.
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Can I change or cancel my order?Changes, cancellations: We ship 0-2 business days after we receive your order. If changes need to be made, we will make every effort to do so. Please contact us. If you have any questions about our return policy, please contact us, your satisfaction is important to us.
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